We select the most appropriate shipping condition to ensure the product's stability during transit.
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Blue ice (also called wet ice) — products will arrive with blue ice packs to keep them cool (approximately 4ºC). If the ice pack has thawed by the time the product reaches you, this should be perfectly fine and will not affect product quality.
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Ambient temperature — some of our products are stable enough to be shipped at room temperature, so they will not come with any dry ice or ice packs. We only ship products at room temperature if we have experimentally determined that this will not affect product quality during shipping.
Our HUABIO guarantee backs all our products. If your product does not perform as described on the datasheet, we will replace or refund your product.